Companies dedicated to B2B are an essential part of their customers' value chain
Nuestro sector y el entorno actual nos exigeN cada día más.
Your product is worth what the customer perceives.
We sell products or services, but we compete on the basis of the excellence of our operations.
We operate in competitive markets, often unprofitable and with very high demands on efficiency.
The interrelationship between our teams and our client's teams is critical in order to perfectly adapt our organisation to their reality and needs.
To make our customers loyal and become their partners.
And thus improve our profit and loss account.
Did you know that...
... adapting exactly to the needs of the client is more important than the price?
Most valued elements to choose a component supplier*:
1. Excellent service, strictly complying with delivery dates, responding quickly to problems and offering good customer service.
2. That the quality of the product is within the range I need.
3. That the price is competitive.
*Survey carried out with top sector clients (turnover +1,500 million euros)
... any component, no matter how small its value, is decisive for another, more complex product to reach the market in time?
If a simple label does not arrive, or arrives late, it can cause a stop in the production process.
If that label arrives when and how it is needed, the process will run its course and may even help improve the customer's productivity.
... to be excellent at service you have to manage more than 30 interactions per delivery?
+30 Interactions.
+15 People involved.
+7 Operating areas.
Logistics, R&D, purchasing, finance, administration, production, sales, quality...
Put your customer at the centre of your business
With our operations focused on customer needs, we will achieve:
ACTION | BENEFIT
NOT RELY SO MUCH ON DISCOUNTS
Negotiate better and with strong arguments other than price.
LEADERSHIP AND DIFFERENTIA-TION
Improve reputation and attract new customers, talent and resources.
TO BE A PARTNER OF OUR CUSTOMERS
To build up the loyalty of current customers.
PEACE OF MIND AND IMPROVEMENT OF THE PROFIT AND LOSS ACCOUNT
Improving margins, making operations profitable.
TRANSPARENCY TOWARDS THE CLIENT AND TRUST
Reliability, visibility and traceability of operations for you and your client.
BENCHMARK IN THE SECTOR
Service with the agreed quality and time. The promised.
ALL CUSTOMER-ORIENTED AREAS
Workers projecting the image of the company.
Immersion in the company
Live the organisation as your client lives it and as your team lives it.
Detailed analysis of the reality of the organisation, both internally and from the customer's point of view.
By observing the day-to-day work of the various teams involved in key processes and customer interactions.
Generating a customer journey and immersion plan for groups of customers, depending on their volume and strategic relevance.
Carrying out workshops, interviews and questionnaires with the different clients to find out their real level of satisfaction, what is wrong and what we can provide them with: what really matters to them.
Involving the whole organization to know in detail the reality of the company and its customers.
Faithful to our IMPROSOFÍA:
We help our clients to define the best strategy to grow efficiently, adapt to the environment and develop with cohesion.
With a methodology that has been successfully tested with more than 200 clients.
Mimetizing us by being one more (no intrusion, no audit).
Deploying accompanying studies, of numbers, of cases, of meetings, of activities, or of any type to manage to know and to quantify with detail the potential improvements of the company.
With excellent treatment and care for your clients, who will value this exercise focused on them very positively.
Connecting customer perceptions with internal operational realities and focusing on the points to be improved: cause - effect.
Analysing from a global and strategic perspective in order to help General Management define the way forward.
Real Status
State of processes, management system, organization and training, with potential quantified improvements.
State of the customer experience in all stages of their customer journey with their real perceptions and potential quantified improvements.
Comprehension
How internal operational problems affect customers at all levels.
Causes of the end of the relationship with some clients, potential threats with current clients and formulas to achieve their continuity.
New levers to differentiate yourself from the competition and win new customers.
Lines of action
How to evolve and orient operations and the whole company to the real needs of the client.
Where to invest time and resources to improve the organization and maximize the customer experience.